Information:
Job Vacancy Details
Relationship Support Manager
City - Fin/Accounting/Audit
Dublin City Centre
Permanent
Added March 4, 2012
Sales & Service 70 per cent: Act as principal point of contact in Relationship Director's absence; Co-ordinate introduction to and from other areas of the Barclays Group where appropriate and monitor outcome; Assist with development of, and revisions to, Customer Relationship Plan; Monitor level of customer service and satisfaction based on Corporate Market Service standards; Develop and maintain links with local business community and support Relationship Director in same activity, e.g. KBIs; Work with Research Manager to identify potential new customers and maintain database of potential customers; Arrange and undertake product presentations where appropriate, e.g. Businessmaster II; Develop and maintain contacts with specialists in other branch sectors and other areas of the Group; Generate and monitor leads and update leads tracking system e.g. B.U.D.D., Customer Relationship Management System. Co-ordinate information for the Corporate Manager on overall portfolio; Prepare information for and attend customer meetings; Business Management: 25 per cent: Monitor set-up of products from other areas of the Group; Ensure that new customers and products are set up on relevant systems; Make customer visits to obtain KYC documentation with the KYC Manager; Team working 5 per cent: Attend Corporate Relationship Team meetings and contribute fully, including suggestions for ways of improving customer service; Attend team meetings and contribute to environment of mutual support by sharing knowledge with other team members.
110000103653
Who we're looking for
A good knowledge of: Branch based products and services frequently used by Complex/Large corporate customers including features, tariff/pricing and availability; Internal instructions/procedures including H.O. Instructions, Corporate Service Guide, Corporate Risk Guides, Risk Policy, H.O. & R.O. circulars and other in-house manuals; The roles and responsibilities of other members of the Corporate Relationship Team.
About our client
International bank based in Dublin
What's on offer
Attractive remuneration and career opportunity.
Michael Page Contact
For further info, apply or phone on 01 653 9800.
Job Ref: 5627
Your application will be sent to Julie-Anne Cosgrave.
Job Search
Featured Clients
Microwave Specialist
Industry FMCG non Food / Packaging .
Permanent
Future Managers
Warsaw, Poland.
Permanent
Future Managers
Warsaw, Poland.
Permanent
Microwave Specialist
Industry FMCG non Food / Packaging .
Permanent
