Client Success Manager

Dublin Permanent
  • opportunity to work with a great Irish Company, and progress your career
  • Competitive salary, excellent benefits, and hybrid model

About Our Client

Our client is a trusted independent advisory firm focused on fire, security risk and resilience. They offer strategic advice, innovative design, construction oversight and risk management services. They are a leading, Irish-owned company that can offer a great opportunity for career growth.

Job Description

  • Be first point of contact for clients
  • Build relationships with the existing client base
  • Establish and maintain clear retention and growth goals
  • Maintain an excellent understanding of the client's services
  • Work closely with the technical team to ensure client needs are met
  • Review all complaints and seek to improve aspects of the client experience
  • Promote overall positive experience with the brand

The Successful Applicant

  • 1 - 2 year's experience in a similar position
  • Customer-centric approach to account management
  • Strong communication skills and proven ability to build rapport
  • Experience in customer service and promoting value through the customer experience
  • Strong Microsoft and administrative skills
  • quick thinker, and a fast learner
  • excellent attention to detail

What's on Offer

  • €30,000 - €40,00 per annum + company wide bonus
  • Hybrid role (office 3 days per week)
  • Structured job progression within the company
  • 20 days paid leave
  • Life Cover Insurance (4X yearly Salary)
  • Private Healthcare and Wellbeing Cashback Scheme
  • Yearly bonus scheme
  • Electric car benefit
  • structured career path with chartered mentors
  • Specialist Travel Advisor
  • Technology allowance
  • Cycle2Work scheme
Contact
Aj Maxwell
Quote job ref
JN-062022-5638164

Job summary

Job function
Office Support
Subsector
Customer Services
Industry
Financial Services
Location
Dublin
Contract type
Permanent
Consultant name
Aj Maxwell
Job reference
JN-062022-5638164