What is Multi-Factor Authentication?
Multi-Factor Authentication (MFA), also known as Two-Factor Authentication (2FA), adds an extra layer of security to your account. In addition to your password, you must enter a security code sent to your registered email address or mobile phone.
This means that even if someone knows your password, they will need the additional verification code to access your account.
How does Multi-Factor Authentication work?
When you sign in to your account, you will be asked to complete two steps:
Step 1: Enter your login details
Enter your registered email address and password to sign in.
Step 2: Verify your identity
A security code will be sent to your registered email address. Enter the code when prompted to complete the sign-in process.
Once the 6-digit code has been validated, you can access your account.
How to sign in using Multi-Factor Authentication
Follow these steps to access your account:
- Open the sign-in page.
- Enter your email address and password.
- Select Sign in.
- Retrieve the security code sent to your registered email address or mobile phone.
- Enter the code in the verification field.
- Complete the sign-in process.
Important: Security codes may expire after a limited period. If your code is no longer valid, request a new one and use the latest code received.
Troubleshooting: What should I do if I don't receive my code?
If you cannot receive or use your verification code, try the following solutions.
- Check your contact details
- Make sure the email address associated with your account is correct.
- Check your spam or junk folder
- If you selected email verification, check your spam or junk folder in case the message was filtered.
Request a new code
If you haven't received your code or it has expired, request a new one. If you have requested multiple codes, use the most recent code received.
- Check your connection
- Make sure you have a stable internet connection and try refreshing the sign-in page if it is unresponsive.
Contact support
If you still cannot access your account, contact the relevant support team for assistance.
Can I avoid entering a verification code every time?
Use the Stay Sign in option to stay connected to your account for a longer period of time. This Stay Sign In option should be turned on only on your personal device.
Security tips
- Never share your verification code with anyone.
- Make sure your registered email address is valid.
- Never approve a sign-in request that you did not initiate.
- Use a strong, unique password for your account.
If you suspect that someone has accessed your account, change your password and contact support.